Wednesday, April 12, 2017

Social Media Analytics New Tool

We are no longer in a time when businesses could think that it is optional to be on social media, now it is a requirement.  With Facebook having statistics like 1.86 billion active monthly users as of December 31, 2016 it shows social as being a huge opportunity for product sales and even simple brand awareness for companies.  However, it is more than deciding to open a business account and post every now and again, businesses need to track and analyze it’s efforts to be able to optimize and figure out their ROI.  Companies realize this and is why Research and Market had forecasted Social Media Analytics market to grow at a CAGR (compound annual growth rate) of 29.2% between 2016 and 2022, reaching $9,383 million.


With the analytics take over of all business functions but especially marketing, it can be easy for marketers to get a sense of data-overload.  There are so many different social media mediums to post to, use that sites analytics, combine all your data, and draw conclusions.  Luckily, there’s an app for that… sort of.  Socialbakers, a popular software for social media analytics, has just released Socialbakers Suite.  It is an all in one tool for social media analytics, management and performance.   It uses data from 10 million profiles and 10 billion post to help drive its recommendations.  There is finally a good, easy to use, product for marketers to be able to handle all of their social media strategy in one program.

Tuesday, April 11, 2017

Data Scientists and Analysts on the Rise

Analysts and data scientists are in high demand in all industries and departments but especially in digital marketing.  The abundance of online customer data has grown exponentially over the past decade making it no longer optional for marketing teams to track, access, and analyze data to make informed marketing decisions for their respective businesses.

Why is the analyst skill set so in demand for marketers? As Eric Bryn, Digital Analyst and Adjunct Professor, told Master’s in Data Science, “A marketing analyst will understand consumer expectations and use this understanding to work with a data science team to drive better product development, campaign management, and advertising messaging strategies. The more targeted these strategies are for consumers, the more profitable companies can become.”  As consumers we have flooded the internet world with raw data and now businesses need to utilize that data to sell their products to us.  Which is why they need analysts.

Now most employers who are looking to hire a marketing analyst are more interested in candidates who have a bachelor’s degree in statistics or computer science than someone who had a non-STEM degree in marketing.  This has been proven evident even in the tech company that I currently work for.  We were looking for an entry level marketing analyst and the hiring manager said, “we need someone who is closer to an engineer, who can understand large amounts of data and how to navigate through it, I can teach them the marketing stuff.”  This shows a very different strategy and trend for marketing departments than what we may have heard from a marketing manager 10 years ago.

While the marketing analyst provides a huge asset to the department, every marketing department needs a data scientist.  With the rise of technology, data is power in business.  The data scientist on your team will be able to tell you when is the best time to post a Facebook ad to sell makeup to young professional women.  As Marketing Land points out, a fresh-out-of-college data scientist can make a better decision when to post your ad because the data scientists have access to every campaign you have run and the corresponding results along with the data that is out there on the “interwebs.”  People aren’t turning to the most tenured marketer on the team for this type of decision, they are turning to the folks with the data.  Having a data scientist on your marketing team is going to give you an advantage to help rise over competitors and make smarter decisions as to where to spend your marketing dollars.

In my personal experience from working in a technology company and in talent acquisition, every department can benefit from having a data scientist and analyst on their team.  I have seen the rise of this first hand from our sales department, business development, and even HR department adding on analysts or data scientists dedicated to their department.

Data science is the most in demand skill set in marketing and in all industries.  As the American Marketing Association cited, Gartner and McKinsey put out reports that say there will be between 100,000 and 190,000 more data science jobs than there are data scientists.  These numbers paint a real picture that many hiring managers will struggle to hire this skill set.  Companies should look at what is that is expected of data scientists and what is that makes one great and start putting together their hiring strategy to attract this talent. 


When hiring a for a marketing department we expect them to be able to manage the big data to generate insights as to how to run our marketing efforts.  These people need to be statisticians, part computer scientists, be able to work with people and understand/communicate the larger picture of the business; they’re not there to only identify insights but also identify and solve problems in the business.  No wonder they’re in such high demand…

Monday, April 10, 2017

Time to Move to Data Driven Recruiting

Time to Move to Data Driven Recruiting

We’re living in a world where big data, analytics and technology are the solutions to all of our business problems.  Every industry is using data to make smarter decisions, every department is using analytics to prove their value to the larger corporation.  The question is why hasn’t HR caught up yet?  Why are we still hiring talent based on “gut feelings” and a subjective “culture fit?”  There is a slow movement to get hiring there, but it hasn’t caught on yet.  It is time for Talent Acquisition to take some notes from Marketing.

I recently watched a webinar on talent analytics hosted by SmashFly Technologies.  The leading panelist was a CMO of a company.  The secondary speakers were a VP of Employment Branding Marketing and a Director of Talent Acquisition.  Here is a smart collaboration to move towards data driven recruiting.  The first step to smarter hiring through data is measurement and measuring the correct things.  As the CMO said, if you can’t measure it – it didn’t happen.  No matter what field you’re in now, measurement is king.  Talent acquisition/recruiting has always had a focus on measurement, but those measurements have more to do with activity rather than outcomes.  Reporting on how many calls a recruiter made in a day does not show business outcomes, it shows activity.  We should be looking at the quality of hire vs the time to hire.  Talent Acquisition should be focused on how long the hire stays at the company (outcome) vs how long it took to get them to join the company (activity). 


There are many ways that talent acquisition can start using data to drive smarter hiring decisions and use analytics to show internal stakeholders their value.  Stayed tuned over the coming weeks as I explore new trends in talent acquisition that are pushing us to data driven recruiting.